Customer experience
Expert tips for building a customer-obsessed organization.
AI will transform CX as we know it—and we’re already well underway
Change comes slowly and then all at once. This phrase, often attributed to Ernest Hemingway, perfectly…
Latest stories
Article
4 min read
Designing the future of CX: 3 ways Notion creates seamless experiences
What does it take to deliver a five-star customer experience at every interaction? At Zendesk Relate,…
Article
4 min read
How Twilio and Match Group elevate CX with human-centric AI
Early AI adopters are blazing new trails in customer experience—achieving unprecedented results and capturing customers’ attention…
Podcast
21 min read
Mastering the art of discovery commerce with TikTok Shop
Discovery commerce is turning the traditional shopping experience on its head. Instead of searching for specific…
Article
4 min read
Ignore AI in CX? You’ll lose Gen Z and millennials fast
Do customers find you on TikTok, or buy your products from content creators on LTK? Do…
Article
4 min read
How Canva closes the CX loop: 4 key steps
In just 10 years, Canva has scaled to serve 225 million customers each month. Their goal…
Article
5 min read
Build a foundation for AI success: Why your knowledge base is key
This is part 4 of our AI Readiness series, designed to help CX organizations prepare to…
Article
5 min read
Meet the Zendesk Resolution Platform: Powered by our network of AI Agents
AI is rapidly transforming customer expectations, and businesses are racing to keep up. But in service,…
Subscribe to the blog
The best source of information for customer service, sales tips, guides, and industry best practices. Join us.