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Transform your customer and agent experiences with Cobrowse for Zendesk. Deliver quantifiable improvements in CSAT, ASAT, AHT and FCR. Accelerate client onboarding and reduce operational costs with real-time, collaborative browsing sessions. 

Cobrowse for Zendesk enables agents to seamlessly integrate real-time, personalized support across omnichannel engagements. It can augment Zendesk Chat or Zendesk Talk or serve as a point of escalation if customers cannot self-serve using Zendesk Guide, delivering a differentiated customer experience across multiple touchpoints. 

Provide real human guidance within your Zendesk platform, and deliver a frictionless customer experience across web and mobile platforms. Flexible session initiation options allow customers to engage in a manner that suits them, helping to build trust. Data redaction by default further adds to compliance and fosters customer confidence. 

See it for yourself: <a href="https://cobrowse.io/demo">Free Online Demo</a> 

Integrating Cobrowse into Zendesk ticketing, messaging and live chat enables agents to elevate complex omnichannel engagements to co-browsing sessions when you need to provide that next level of customer support.

<h2>The most advanced co-browsing solution</h2>

<ul>
<li>A feature-rich agent toolkit, comprising a laser pointer, drawing tool and annotation to provide real-time guidance.</li>
<li>The same, comprehensive suite of tools used for web and mobile browsing is available across native mobile apps. </li>
<li>Private by default, all customer data can be redacted automatically, unless specifically added to the allowed list. </li>
<li>Universal co-browsing enables agents to follow customers throughout their digital journey, even if they navigate to third-party content. </li>
<li>A range of flexible session initiation options, including 6-digit codes, one-click connect and push notifications, are available to suit your customers&#39; preferences. </li>
<li>Access session replays for a full audit trail of every action taken during a co-browsing session for mediation, compliance or performance improvement. </li>
<li>Agent-present mode allows agents to share content from approved web or mobile applications directly with customers; boosting customer understanding and adoption. </li>
<li>Extend support for remote devices beyond in-app troubleshooting with optional full-device screen sharing. </li>
<li>For mobile users, enhanced troubleshooting is possible thanks to mobile camera share. Users can share a live feed from their mobile to improve communication and accelerate issue identification and resolution. </li>
</ul>

Cobrowse flexibility extends to deployment, where customers can choose to take the same Cobrowse software that currently runs in the cloud and self-host in their cloud, run in an on-premises data center or deploy to air-gapped, protected networks.

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Cobrowse.io for Support

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5.0

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