Belonging is where exceptional service begins

To serve every person on the planet, everyone must feel they belong.

Our mission is to power exceptional service for every person on the planet. That starts with a workplace where people feel like they belong.
When employees are encouraged to bring their whole selves to work, and know they will be respected, supported and heard, they are able to create better experiences for our customers and for each other.
Belonging is not separate from our work. It’s how we lead, how we collaborate and how we grow.

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HOW WE LEAD

Leadership means creating space for others to thrive

At Zendesk, leadership isn’t only about outcomes. It’s about building a culture where people feel safe to be themselves and confident in their ability to grow.

We invest in programs like ZAP, the Zendesk Accelerator Programme, and MAP, the Manager Accelerator Programme. These initiatives help people build the skills and confidence to lead with empathy and clarity. Whether someone is leading a team for the first time or taking on broader responsibility, we provide the tools and support to help them succeed.

Strong leadership is essential to building a workplace where everyone can thrive and feel like they belong.

COMMUNITY & IMPACT

Being ourselves means showing up for others

We believe in being helpful. That applies to our customers, our colleagues and the communities where we live and work.

Through volunteering, non-profit partnerships and employee-led giving, we support causes that matter and bring help where it’s needed most. Our people lead this work with care and a deep sense of responsibility.

We’re proud to use our platform, our voice and our time to make a difference.

Innovation starts with belonging

To be the leader in AI for Service, we need more than great technology. We need teams made up of people with different experiences, perspectives and ways of thinking. That begins with creating a workplace where everyone feels they belong.

Belonging doesn’t happen automatically. It takes thoughtful leadership, ongoing learning and a culture that makes space for people to show up as themselves and contribute fully.

We support growth through programmes that help employees lead with confidence, collaborate with intention and better understand one another. These efforts shape how we work together and how we build to create better outcomes for our customers, our teams and the people they serve.

EMPLOYEE EXPERIENCE

Connection is how belonging takes root

Employee Communities at Zendesk bring people together across roles, regions and experiences. These groups, which are open to all Zendeskians, create space for connection, reflection and support.

They help people build relationships, share stories and advocate for what matters. They’re a vital part of how we foster belonging and keep our values present in everyday moments.